Privacy Policy
At Aniamor PH, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how Long White Cloud Ventures, Inc. (“Aniamor PH,” “we,” “us,” or “our”) collects, uses, stores, discloses, and protects your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.
By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy is intended to comply with applicable Philippine privacy laws and regulations, including Republic Act No. 10173, or the Data Privacy Act of 2012, and its implementing rules and regulations.
1. Information We Collect
Depending on how you interact with our website and services, we may collect the following information:
A. Information You Provide to Us
When you place an order, create an account, contact us, subscribe to our communications, or otherwise interact with us, we may collect:
- Full name
- Billing and delivery address
- Email address
- Mobile or telephone number
- Order details and purchase history
- Payment-related information
- Customer service inquiries and communications
- Product reviews, ratings, photographs, videos, and other content you voluntarily submit
- Information you provide when participating in promotions, surveys, contests, or other activities
We only request information that is reasonably necessary for the relevant transaction or service.
B. Payment Information
When you make a purchase, your payment may be processed by third-party payment providers.
Depending on the payment method you select, the payment provider may collect information such as your card details, e-wallet information, or other payment credentials.
We generally do not have access to your complete payment card number or payment credentials when these are processed directly by our payment provider.
Payment information may be subject to the privacy policies and terms of the applicable payment provider.
C. Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website or source
- General website activity and interactions
- Cookies and similar technologies
This information may be used to help us operate, secure, analyze, and improve our website.
2. How We Use Your Information
We may use your personal information for legitimate and necessary business purposes, including:
Order Processing and Fulfillment
- Processing and confirming orders;
- Processing payments;
- Preparing and shipping purchases;
- Coordinating deliveries;
- Providing order updates;
- Managing returns, refunds, replacements, and exchanges; and
- Maintaining transaction records.
Customer Service
We may use your information to:
- Respond to inquiries;
- Provide product and order assistance;
- Investigate complaints;
- Resolve delivery or order issues;
- Respond to requests for returns, refunds, or replacements; and
- Provide after-sales support.
Website Operations
We may use information to:
- Operate and maintain our website;
- Improve website functionality;
- Understand how customers use our website;
- Detect technical issues;
- Prevent fraudulent or unauthorized activity; and
- Maintain website and transaction security.
Marketing and Communications
Where permitted by applicable law, we may use your contact information to send:
- Product announcements;
- Promotions and discounts;
- Special offers;
- Educational or informational content;
- Newsletters;
- Campaign communications; and
- Other marketing communications that may be relevant to you.
You may opt out of marketing communications at any time by using the unsubscribe option included in our messages or by contacting us at aniamor.ph@gmail.com.
Opting out of marketing communications will not prevent us from sending important transactional or service-related messages, such as order confirmations, delivery updates, or information concerning your account or purchases.
Analytics and Advertising
We may use analytics and advertising technologies to understand website activity, measure advertising performance, and provide more relevant advertisements.
These technologies may include cookies, pixels, tags, SDKs, or similar technologies provided by third-party service providers.
These services may collect information about interactions with our website and advertisements in accordance with their own privacy policies.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small data files stored on your device that help websites recognize your browser and remember certain information.
We may use cookies to:
- Keep items in your shopping cart;
- Remember preferences;
- Maintain website functionality;
- Understand website traffic;
- Measure advertising effectiveness;
- Improve website performance; and
- Provide more relevant content or advertisements.
Some cookies may be placed by third-party services that operate on our behalf.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including shopping cart and checkout features.
4. Shopify
Our online store is hosted and powered by Shopify.
Shopify provides the technology and infrastructure that allows us to operate our online store, process transactions, manage orders, and provide related services.
Information submitted through our store may therefore be processed by Shopify in accordance with Shopify's applicable privacy policies and terms.
5. Sharing of Personal Information
We do not sell your personal information.
We may share personal information with trusted third parties when reasonably necessary to operate our business, fulfill orders, provide services, or comply with legal obligations.
These third parties may include:
Payment Providers
Payment processors may receive information necessary to process your payment and prevent fraudulent transactions.
Delivery and Logistics Providers
We may share your name, delivery address, phone number, order details, and other necessary information with courier or logistics providers so that your order can be delivered.
Shopify and Technology Providers
We may share information with technology, hosting, analytics, customer service, and e-commerce providers that help us operate our website and business.
Marketing and Advertising Providers
Where permitted by law, we may share or allow access to certain information with advertising and analytics platforms to measure campaigns, understand customer behavior, and improve our marketing.
Professional and Legal Advisers
We may disclose information to accountants, lawyers, auditors, consultants, or other professional advisers when reasonably necessary.
Government Authorities and Legal Requirements
We may disclose information when required or permitted by law, regulation, court order, legal process, or government authority.
We require third-party service providers that process personal information on our behalf to handle such information appropriately and in accordance with applicable privacy requirements.
6. Cross-Border Processing
Some of our service providers may be located outside the Philippines or may process information using systems located in other countries.
As a result, your personal information may be transferred to or processed in jurisdictions outside the Philippines.
Where required, we will take reasonable measures to ensure that such processing is conducted in accordance with applicable privacy laws and that appropriate safeguards are in place.
7. How We Protect Your Information
We take reasonable organizational, physical, and technical measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
These measures may include:
- Access controls;
- Restricted employee and service-provider access;
- Secure systems and platforms;
- Password and account security measures;
- Monitoring and security procedures; and
- Appropriate data handling practices.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Processing and fulfilling orders;
- Providing customer service;
- Maintaining business and transaction records;
- Complying with legal, accounting, and regulatory requirements;
- Resolving disputes; and
- Establishing, exercising, or defending legal claims.
When personal information is no longer reasonably required, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable legal retention requirements.
9. Your Privacy Rights
Under applicable Philippine privacy laws, you may have rights regarding your personal information, subject to applicable conditions and limitations.
These may include the right to:
- Be informed about how your personal information is processed;
- Access personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Object to certain forms of processing where applicable;
- Request deletion or blocking of personal information where legally permitted;
- Withdraw consent where processing is based on consent;
- Request data portability where applicable; and
- Lodge a complaint regarding the processing of your personal information.
Some requests may be subject to verification requirements and legal or regulatory limitations.
To exercise a privacy right, please contact us at aniamor.ph@gmail.com.
10. Marketing Communications
If you have opted in to receive marketing communications from us, we may send promotional emails, SMS messages, or other marketing communications.
You may unsubscribe at any time.
For email communications, you can generally unsubscribe by clicking the “Unsubscribe” link included in the email.
For SMS or other communications, you may contact us at aniamor.ph@gmail.com to request that your information be removed from applicable marketing lists.
Please note that opting out of marketing communications does not affect transactional communications relating to orders, payments, deliveries, returns, refunds, or customer service.
11. Customer Reviews, Photos, and Testimonials
If you voluntarily submit a review, photograph, video, testimonial, or other content, we may use that content for customer service, website, social media, advertising, or other legitimate business and marketing purposes, subject to the applicable terms under which you submitted the content.
If your submission contains personal information about another individual, you should ensure that you have the necessary permission before submitting it to us.
12. Children's Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided us with personal information without appropriate consent, please contact us at aniamor.ph@gmail.com so that we can take appropriate action.
13. Third-Party Websites
Our website may contain links to third-party websites, social media platforms, payment services, or other external services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
We encourage you to review the privacy policy of any third-party website or service before providing personal information.
14. Social Media
We may operate social media accounts and may receive information when you interact with our social media pages, posts, advertisements, or other content.
Your interactions with social media platforms are also governed by the privacy policies and terms of those platforms.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable laws and regulations.
When we make changes, we will update the “Last Updated” date at the bottom of this page.
Where appropriate, we may provide additional notice of material changes through our website, email, or other appropriate communication channels.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of your personal information, you may contact us at:
Aniamor PH
Legal Business Name: Long White Cloud Ventures, Inc.
Email: aniamor.ph@gmail.com
Last Updated: August 18, 2026