Return & Refund Policy
Last Updated: August 18, 2026
At Aniamor PH, we want you and your pet to have a positive experience with every order. Because our products are consumable pet supplements, we have specific policies regarding returns, refunds, replacements, and order concerns.
This Return & Refund Policy applies to purchases made through the Aniamor PH online store.
1. Returns Are Not Accepted for Change of Mind
Because our products are consumable pet supplements, we do not accept customer-initiated returns.
Returns are not accepted for reasons including:
- Change of mind;
- Ordering the wrong product;
- Your pet does not like the product;
- Your pet does not experience the expected results;
- You no longer need the product;
- The product was purchased by mistake; or
- You simply wish to return an unopened product.
We encourage customers to carefully review product information, ingredients, recommended use, and product suitability before placing an order.
2. Eligible Order Concerns
We will accept claims and provide an appropriate remedy when:
- The wrong product was sent;
- The product arrived damaged;
- The product appears defective or compromised;
- An item paid for was missing from the order; or
- Another fulfillment error occurred on our part.
If you receive an order with any of these issues, please contact us as soon as possible.
3. Reporting an Issue
All concerns must be reported within 48 hours of receiving the order.
To report an issue, contact us through:
Email: aniamor.ph@gmail.com
You may also contact us through any of our official Aniamor PH social media pages listed in the footer of our website.
When contacting us, please provide:
- Your order number;
- Full name used for the order;
- A description of the issue;
- Photos and/or videos clearly showing the issue;
- Photos of the product packaging;
- A photo of the shipping label; and
- Any other information reasonably necessary for us to investigate the claim.
For damaged, leaking, or compromised products, please retain the product and its original packaging until we have completed our assessment.
Claims submitted after 48 hours may not be eligible for a refund or replacement.
4. Wrong Item Received
If we sent you an incorrect product, please contact us within 48 hours of receiving your order.
After verification, you may choose between:
- A replacement with the correct product; or
- A refund for the affected item.
If a replacement is requested, we will coordinate the replacement shipment.
Aniamor PH will cover the reasonable shipping costs associated with correcting an error caused by us.
5. Damaged Products
If your order arrives damaged, leaking, or otherwise compromised, please contact us within 48 hours and provide photos or videos showing the condition of the package and product.
After verification, you may choose between:
- A replacement; or
- A refund for the affected product.
Where the damage occurred during fulfillment or delivery and the claim is approved, Aniamor PH will cover the applicable replacement or return shipping costs.
Please do not use a product that appears damaged, leaking, tampered with, or otherwise compromised.
6. Defective or Compromised Products
If you believe that a product is defective or otherwise compromised, contact us within 48 hours of receiving your order.
Please provide sufficient photos, videos, product information, and other details for us to assess the issue.
If the claim is verified, you may choose between:
- A replacement; or
- A refund for the affected product.
Products should not be returned or discarded unless instructed by Aniamor PH.
7. Missing Items
If an item is missing from your order, please contact us within 48 hours of receiving your package.
We may request photos or videos of:
- The package as received;
- The shipping label;
- The contents of the package; and
- The packaging materials.
Once the claim has been verified, you may choose between:
- Shipment of the missing item; or
- A refund for the missing item.
Aniamor PH will cover applicable shipping costs when the missing item resulted from an error on our part.
8. No Customer-Initiated Returns
We do not accept returns initiated solely because a customer:
- Changed their mind;
- Ordered the wrong product;
- Ordered too many products;
- No longer wants the product;
- Found another product they prefer; or
- Is dissatisfied because their pet did not experience the expected result.
This policy exists because our products are consumable pet supplements and must be handled appropriately to protect product quality, safety, and integrity.
9. Opened or Used Products
Opened or used products are not eligible for return.
This includes products that have been opened, partially consumed, mixed with food or water, or otherwise used.
The only exceptions are legitimate product concerns such as an incorrect item, damaged product, defective product, compromised product, or missing item, subject to verification by Aniamor PH.
If you believe there is an issue with a product, please contact us before using it whenever possible.
10. Refunds
When a refund is approved, we will process the refund within 10 business days from the date the refund is approved.
The actual time for the refunded amount to appear in your account may depend on your payment provider, bank, or other financial institution.
Refunds will generally be issued using the original payment method, where possible.
If the original payment method cannot receive the refund, we may contact you to arrange an alternative refund method.
11. Shipping Costs for Approved Claims
When an order issue is determined to have resulted from an error by Aniamor PH, including an incorrect item, damaged product, defective product, compromised product, or missing item, Aniamor PH will cover the applicable shipping costs associated with the approved replacement or return process.
Customers will not be required to pay return or replacement shipping costs for legitimate claims caused by our fulfillment error.
12. Failed or Unsuccessful Deliveries
If an order is returned to Aniamor PH because of circumstances attributable to the customer, including:
- Incorrect or incomplete delivery information;
- Failure to receive the order;
- Failure to respond to courier delivery attempts;
- Refusal to accept the order; or
- Other circumstances within the customer's control,
any refund that may be approved will be less applicable shipping, return-to-sender, or other delivery-related fees incurred by Aniamor PH.
If you would like the order to be shipped again, additional shipping charges may apply.
13. Promotional Orders, Discounts, Bundles, and Free Gifts
Orders purchased using promotional discounts, vouchers, bundles, free gifts, or other special offers may be subject to additional refund conditions.
If a refund or adjustment causes the original order to no longer qualify for a promotion, discount, bundle price, free shipping offer, or free gift, the refund amount may be adjusted accordingly.
For example, if a customer received a promotional discount based on a minimum purchase amount and a portion of the order is refunded, the applicable discount may be recalculated before the refund is issued.
Any free gift or promotional item associated with a qualifying purchase may also need to be returned or its value deducted from the refund, where applicable.
14. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at aniamor.ph@gmail.com.
We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped.
However, we cannot guarantee cancellation once an order has entered fulfillment or has already been handed over to the courier.
Once an order has been shipped, our standard Return & Refund Policy applies.
15. Assessment of Claims
All refund and replacement requests are subject to verification.
Aniamor PH may review the information provided, including photos, videos, order records, fulfillment records, and courier information, before approving a claim.
We reserve the right to decline claims that:
- Are submitted outside the applicable reporting period;
- Do not provide sufficient evidence for verification;
- Involve products that have been opened or used, except where an eligible product issue is established;
- Result from improper storage, handling, or use;
- Result from failure to follow product instructions; or
- Otherwise do not meet the requirements of this policy.
Nothing in this policy is intended to exclude or limit any consumer rights or remedies that cannot legally be excluded under applicable Philippine law.
16. Product Storage and Handling
Customers are responsible for properly storing and handling products after delivery.
Please follow the storage instructions indicated on the product packaging.
Do not use a product if the packaging appears tampered with, damaged, leaking, or otherwise compromised.
If you believe you have received a product that is not in proper condition, contact us before using it whenever possible.
17. Contact Us
For questions, return or refund requests, or order concerns, please contact:
Aniamor PH
Legal Business Name: Long White Cloud Ventures, Inc.
Email: aniamor.ph@gmail.com
You may also contact us through any of our official Aniamor PH social media pages listed in the footer of our website.
Please include your order number whenever contacting us about an existing purchase.
Last Updated: August 18, 2026